1. How do I receive my digital products?

Once your purchase is confirmed, you will receive an email with a download link. You can also access your files at any time through your “My Account” section on our website.

2. What file formats are included?

Our digital stationery usually comes in high-quality PDF, PNG, or GoodNotes formats. Please check the specific product description for details.

3. Do you offer refunds?

Due to the nature of digital downloads, all sales are final and we cannot offer refunds once the files have been accessed or downloaded. If you have any issues with your order, please contact us.

4. Which apps can I use with Cynany digital products?

Our products are compatible with most PDF annotation apps, such as GoodNotes, Notability, Xodo, and Noteshelf, across iPad, Android tablets, and computers.

5. Is my payment secure?

Absolutely. We use industry-standard encryption and secure payment gateways (Stripe/PayPal) to ensure your financial information is always protected.

6. Can I print my digital planners?

Yes! Most of our designs are optimized for printing. We recommend using high-quality paper for the best results.